Works and what results you can expect from using it. Institutions that do not invest in digital transformation end up losing space in the competition in the current highly competitive financial market. This is why artificial intelligence is one of the most important allies of banks, cooperatives and fintech companies. Hence, speech analysis is one of the technologies gaining space in this field. Artificial intelligence, which turns speech into data, can be very useful for companies to invest in improving customer service and initiating a data-driven culture to make more decisive decisions.
What is Banking Voice Analytics? Voice analytics is a technology that tracks all banking calls in real time. From there, AI extracts data from calls. Armed with this information, financial institutions can gain a clearer picture of the effectiveness of their services and what steps can be taken to interest perfect mobile number list domain improve methods. Identify the most mentioned words on the phone and map expressions that represent a certain type of risk to the company, such as processes or complaints; Speech and turn around risk situations; Service Scripting: Map which service topics agents are focusing on and ignoring; Performance Comparison: Speech Analytics creates comparisons to see which agents are performing well and which are not; Mention Competition.
Identify competitors in calls, to see what your audience is saying about other companies; Call Scoring: Assign automatic scoring to calls based on how productive they are; Banking Speech Analytics How does speech analytics benefit banks? As you can see, speech analytics brings a wealth of data to financial institutions. However, having this information is not enough, you need to know what to do with it. Improving customer experience One of the main benefits for banks is improving customer experience. As we know, this is one of the main factors that lead consumers to make a decision and choose an institution. So, by using the data generated, a more confident approach can be created that puts the consumer at the center of everything. After all, technology manages to find out which.