Are only keywords taken into account, or is it also important what happens at the sales level? Does customer service also affect your position in organic results? Amazon places great importance on the quality of customer service because they are actually Amazon customers, not ours. Two types of reviews can be distinguish here - product reviews and sales experience reviews. Amazon also measures the health of our account, Account Health. This is influenc by many factors, warranty disputes, which ne to be respond to very quickly, or positive feback.
Deficiencies in any of these areas can very quickly lead to account blocking and freezing of funds on Amazon Payments. Of course, you also have to follow all the rules and regulations. You cannot Japan WhatsApp Number List delay the shipment, because delays can also result in a blockade. If the customer cancels the order before it is shipp, it also adversely affects the healthiness of our account. There are many other factors, such as a report of the sale of counterfeit goods. I understand that Amazon reviews such reports and has a conflict resolution mechanism. Yes, you can appeal. Initially, the decision is made by an algorithm, but it is an Amazon employee who decides on imposing large penalties.
Of course, you can try to unblock this account, so the blockage does not rule out the possibility of selling on Amazon forever. You said that the user who browses our offer or makes a purchase is not our customer, but an Amazon customer. in use? Are there things that cannot be done? First of all, you cannot contact the customer outside the platform - Amazon provides a special e-mail box for this purpose. Although the customer provides his phone number, it is allow to use it only to provide the courier. You also cannot rirect the customer to your external online store, and accounts that transfer sales outside the platform are block.